Our Guarantees
HVAC Service Guarantees in Georgetown, TX
Clear warranty coverage, response times, and service policies. We believe you should know exactly what to expect when you choose our team.
Response Times
When You Call, We Show Up
New Customers
We make every reasonable effort to arrive on-site and address service concerns within 24 business hours.
Existing Customers
We offer same-day service whenever possible, regardless of the time. Service calls received after 4:00 p.m., unless previously scheduled, are billed at time and a half for labor.
Warranty Coverage
Warranty and Service Policies
Our service guarantees are designed to protect your investment, clarify what to expect, and give you confidence in the work we do.
Warranty Response Time
We make every reasonable effort to respond to warranty-related service calls within 24 business hours. Warranty service is performed during regular business hours, Monday through Friday, 7:00 a.m. to 4:00 p.m.
Aftermarket Parts
Aftermarket parts include a 90-day warranty covering both parts and labor.
New Equipment Installations
New HVAC systems include the manufacturer's warranty, along with a one-year workmanship warranty on installation provided by Cook Heating and Air LLC. Manufacturer warranty periods may vary by brand.
OEM Parts
Original Equipment Manufacturer parts carry the manufacturer's standard warranty, typically one year on parts, along with a 90-day installation warranty from Cook Heating and Air LLC.
Our Promise to You
We will always diagnose before we recommend. No guesswork, no upselling.
We will explain what we find in plain language, not HVAC jargon.
We will give you a clear price before we start any work.
We will show up on time, do the job right, and clean up after ourselves.
We will stand behind every repair, installation, and maintenance visit.
We will treat your home or business the way we would treat our own.
Questions About Our Service Guarantees?
We are happy to explain any of our policies in detail. Call or contact us anytime.